FAQ

Preparing for your move – Being prepared for your move is the best way to ensure everything goes smoothly.  Any of our Customer Service Representatives can assist or advice you on all the steps of the moving process.

FAQs

How much will my move cost me?

An accurate moving estimate depends on several things.  What are the size and weight of items you need to move?  How far are you moving them?  Do you need help to ensure their safe packing and loading for transport (packing services)?  How much valuation coverage do you need?  To receive an estimate for all of the services you require, please contact us at 520-622-6461

What is a binding estimate?

A binding estimate guarantees that you cannot be required to pay more than the amount on the estimate.  However, if you add additional items to your shipment or request additional services, a new binding estimate may be composed or your estimate will be converted to a non-binding estimate. 
If there are unforeseen circumstances (such as elevators, stairs, or required parking permits) at the destination you will be liable for these charges.  Charges for services required as a result of impracticable operations are due at delivery, but may not exceed 15% of all other charges due at delivery; any remaining charges will be billed to you with payment due in 30 days.
If you are unable to pay 100% of the charges on a binding estimate, we may place your shipment in storage at your expense until the required charges (including the cost of the storage) are paid.
You may also be liable for a fee to prepare a binding estimate.

What is a non-binding estimate?

A non-binding estimate is intended to provide you with an estimate of the cost of your move.  A non-binding estimate is not a guarantee of your final costs, but it should be reasonably accurate.  The estimate must indicate that your final charges will be based upon the actual weight of your shipment, the services provided, and the published tariff.  Therefore, the amount of Atlas/Ralph’s non-binding estimate may be different than the amount you ultimately have to pay.
A non-binding estimate must be in writing and clearly describe the shipment and all services provided.  Under a non-binding estimate, Atlas/Ralph’s cannot require you to pay more than 110% of the original estimate at the time of delivery.  This does not excuse you from paying all of the charges due on your shipment.  Atlas/Ralph’s will bill you for any remaining charges 30 days from delivery.

What is an accessorial service?

These are services other than line-haul transportation, such as packing, unpacking, appliance servicing, or piano carrying that you request to be performed or are necessary because of landlord requirements or other special circumstances.  Charges for these services may be in addition to line haul charges.

What are advanced charges?

These are charges for a service performed by someone other than the mover.  A professional, craftsman, or third party may perform these services at your request.  Atlas/Ralph’s pays for these services and adds the charges to your bill of lading.

What is an Agent?

A local moving company authorized to act on behalf of a larger national company.  For example, Ralph’s is an Atlas agent

What is an appliance service by third party?

This is the preparation of major electrical appliances to make them safe for transportation.  Charges for these services may be in addition to line-haul charges.

What is a Bill of Lading?

The receipt for your shipment and the contract for its transportation.

What is a broker?

A company that arranges for transportation of household goods by a registered moving company.

What is a carrier?

The mover transporting your household goods.

What is Cash on Delivery (COD)?

This means payment is required at the time of delivery at the destination residence (or warehouse).

What is a certified scale?

Any scale designed for weighing motor vehicles, including trailers or semitrailers not attached to a tractor, and certified by an authorized scale inspection and licensing authority.  A certified scale may also be a platform or warehouse type scale that is properly inspected and certified.

What is expedited service?

An agreement with Atlas/Ralph’s to perform transportation by a set date in exchange for an agreed upon additional charge.

What is a flight charge?

An additional charge for carrying items up or down flights of stairs.  Charges for these services may be in addition to the line-haul charges.

What are guaranteed pickup and/or delivery service?

An additional level of service featuring guaranteed dates of service.  Atlas/Ralph’s will provide reimbursement to you for delays.  This service may be subject to minimum weight requirements.

What is a high value article?

This is an item valued at more than $100 per pound.

What are Household Goods?

As used in connection with transportation, household goods are the personal effects or property used, or to be used, in a dwelling, when part of the equipment or supplies of the dwelling belong to an individual shipper.  Transporting of the household goods must be arranged and paid by you or another individual on your behalf.

What is an Individual Shipper?

Any person who:
1. Is the shipper, consignor, or consignee of a household goods shipment;
2. Is identified as the shipper, consignor, or consignee on the face of the bill of lading;
3. Owns the household goods being transported; and
4. Pays his or her own tariff transportation charges.

What are Impractical Operations?

Conditions which make it physically impossible for the mover to perform pickup or delivery with its normally assigned road-haul equipment so that the mover is required to use specialized equipment and or additional labor to complete pickup or delivery of your shipment.  Atlas/Ralph’s may require payment of additional charges for service required due to impractical operations, even if you do not request these services.  The specific services considered to be impracticable operations by Atlas/Ralph’s are defined in our tariffs.

What is Inventory?

The detailed list of your household goods showing the number and condition of each item.

What are Line-Haul charges?

The charges for the transportation portion of your move.  There may be additional charges that apply for accessorial services, such as climbing stairs, using elevators, storage or other charges.

What is a Long Carry?

A charge for carrying articles excessive distances between the Atlas/Ralph’s vehicle and your residence.  Charges for these services may be in addition to the line-haul charges.

What is an Order for Service?

The document authorizing the mover to provide all of the services described in your mover’s estimate.

What does Peak Season Rates mean?

Higher line-haul charges that may be applicable during busy moving season (usually between May and September).

What are Pickup and Delivery Charges?

Separate transportation charges applicable for transporting your shipment between the storage-in-transit warehouse and your residence.

What is Storage-In-Transit?

The temporary warehouse storage of your shipment pending further transportation, with or without notification to you.

What is a Tariff?

A document, issued by Atlas/Ralph’s, containing rates, rules, regulations, classifications, or other provisions.  The Surface Transportation Board requires that a tariff contain three specific items.  First it must contain an accurate description of the services the mover offers to the public.  Second, it must contain the specific applicable rates (or the basis of calculating the specific applicable rates) and service terms for services offered to the public.  Third, the mover’s tariff must be arranged in a way that allows you to determine the exact rate(s) and service terms applicable to your shipment. 

What is a Warehouse Handling Charge?

The charge that may be applicable each time SIT service is provided.  Charges for these series may be in addition to the line-haul charges. 

What is Valuation?

Valuation is NOT insurance.  Valuation is the amount of liability that Atlas/Ralph’s will accept for the value of your goods if damaged or lost while in their possession.  Valuation is limited to $6.00/pound times the weight of your shipment, unless you declare a higher value.  Before selecting a liability level, please read “Your Rights and Responsibilities When You Move”, provided by the moving company, and seek further information at the government website www.protectyourmove.gov

What is Full (Replacement) Value Protection?

This is the most comprehensive option available to protect your household goods, but it will increase the cost of your move.  The initial cost estimate of charges that you receive from your mover must include this level of protection.  Your shipment will be transported at this level of liability unless you waive Full Value Protection.  Under Atlas/Ralph’s Full Value Protection level of liability, subject to the allowable exceptions in Altas/Ralph’s mover’s tariff, if any article is lost, destroyed or damaged while in our custody, we will, at our best option, either 1) repair the article to the extent necessary to restore it to the same condition as when it was received by us, or pay you for the cost of such repairs; or 2) replace the article with an article of like, kind, and quality, or pay you for the cost of such replacement.  The exact cost for your shipment, including Full Value Protection, may vary by mover and may be further subject to various deductible levels that may reduce your cost.  The minimum level for determining the Full Value Protection of your shipment is $6.00 per pound times the weight of your shipment.  Atlas/Ralph’s may have a higher minimum value or you may declare a higher value for your shipment at an additional cost.  The charges that apply for providing Full Value Protection must be shown in your Atlas/Ralph’s tariff.

Under this option, Atlas/Ralph’s are permitted to limit liability for loss or damage to article of extraordinary value, unless you specifically list these article on the shipping documents.  An article of extraordinary value is any item whose value exceeds $100 per pound.  Ask a representative for a complete explanation of this limitation before your move.  It is your responsibility to study this provision carefully and to make the necessary declaration.

What is a Waiver of Full (Replacement) Value Protection (Released Value of 60 cents per pound per article)?

Released value is minimal protection; however, it is the most economical protection available as there is no charge to you.  Under this option, Atlas/Ralph’s assumes liability for not more than 60 cents per pound, per article.  For example, if a 10 pound stereo component valued at $1,000 were lost or destroyed, Atlas/Ralph’s would be liable for no more than $6.00 (10 pounds x $.60).

What is third party insurance?

If you purchase separate third party cargo liability insurance from, or through Atlas/Ralph’s, Atlas/Ralph’s is required to issue a policy or other written record of the purchase and to provide you with a copy of the policy or other document at the time of purchase.  If Atlas/Ralph’s fails to comply with this requirement, Atlas/Ralph’s is liable for any claim for loss or damage attributed to its negligence.  Shipments transported under Atlas/Ralph’s bill of lading are subject to arbitration in the event of a dispute over loss or damage claims.  However, disputes with third party insurance companies might not be subject to arbitration in the event of disputed loss and damage claims as those companies are subject to the regulations of the States in which they are licensed.