FAQ

Preparing for your move – Being prepared for your move is the best way to ensure everything goes smoothly.  Any of our Customer Service Representatives can assist or advice you on all the steps of the moving process.

FAQs

Why choose Ralph's Moving & Storage?

Ralph’s Moving & Storage is a local, family owned and operated company since 1926. Ralph’s is an interstate agent of Atlas Van Lines. All employees are trained and background checked. Ralph’s can help with local, long distance, and commercial moves and storage. The 50,000 square foot warehouse is full service and military approved for storage.

How much will my move cost me?

An accurate moving estimate depends on several things.  What are the size and weight of items you need to move?  How far are you moving them?  Do you need help to ensure their safe packing for transport (packing services)?  To receive an estimate for all of the services you require, please contact us at 520-622-6461. We offer free in home estimates, and for your safety and convenience, we have the ability to do virtual walk throughs as well!

How soon do I need to book my move?

We recommend you book your move as soon as you have your dates, to ensure that those dates are available, at least two weeks in advance. During the summer, we recommend booking at least four to six weeks in advance, due to the peak season. 

When is a good time to move?

The busiest season (peak season) is the summer, starting in April/May to September/October. If you have the flexibility, moving in the fall and winter gives you more availability, shorter delivery spreads, and lower rates. 

Is a deposit required?

For interstate or intrastate moves, payment is due before delivery of your household goods. If your move is hourly, then payment is due upon completion. 

What types of payments does Ralph's accept?

Ralph’s accepts all major credit cards except American Express. You can also pay in cash or cashier’s check. 

For ATLAS Shipments, all forms of payment are accepted; all major credit cards, ACH debit, cash, cashier’s check.

Where can I get boxes?

Ralph’s offers free, used boxes to our customers, if available. Once you have signed your paperwork and booked your move, you can call our office to request boxes. We will check that we have those boxes available, and then you can pick up with advanced notice. If you do not need the boxes right away, we can drop them off when we are in the area. If we do not have those boxes available, you are able to purchase new boxes. 

How soon will my household goods be delivered if I'm moving out of state?

Depending on the weight of your shipment and the distance (mileage) to destination, there is a generated delivery spread of dates that the driver must deliver within, and the customer must be available to accept delivery. This is provided on the estimate before the move is booked. If there are any restrictions, please advise your estimator.

What is an Order for Service?

This document authorizes the company to provide all of the services described in the estimate. It will list the addresses, phone numbers, dates, and services. It also provides the ability to list any releasing or receiving agents on your behalf that are not listed on the estimate. 

Are there items Ralph's or Atlas cannot move?

By law, Ralph’s and Atlas are prohibited from moving items such as household cleaning chemicals, fireworks, guns, etc. For a complete list of non-allowable items or things to plan on moving yourself, visit www.atlasvanlines.com/Moving-Tips/How-To-Move-Guides/Non-Allowables

What is Full Replacement Value Protection `{`FVP`}` or Valuation?

Full Value protection/Valuation is NOT insurance. 

It is the option to purchase additional coverage for your shipment. We recommend that you check with your insurance provider to confirm if you already have this coverage included in your renters or homeowners insurance. If so, you will not want to purchase this coverage twice. Valuation is the amount of liability that Atlas/Ralph’s will accept for the value of your goods if damaged or lost while in their possession.  Valuation is limited to $6.00/pound times the weight of your shipment, unless you declare a higher value.  Before selecting a liability level, please read “Your Rights and Responsibilities When You Move”, provided by the moving company, and seek further information at the government website www.protectyourmove.gov

Out of State