21 Oct Mover’s Dictionary
“Glossary of terms”
- Bill of Lading – the receipt for your goods and the contract for their transportation.
- Binding Estimate – an agreement made in advance with your mover, which guarantees the total cost of the move based upon the quantities and services shown on the estimate.
- Booking Agent – the agent who accepts the order for your move. The booking agent may or may not be your origin or destination agent.
- Carrier – The mover transporting your household goods (HHG).
- Claims – shipper’s statement of loss or damage to any of his or her household goods while they were in the care of the carrier or its agent. Such a statement is generally made on a “Claim Form”.
- Cash On Delivery (C.O.D.) – shipments where customer pays moving charges at the time of delivery. For C.O.D. shipments, payment is required in cash, or by traveler’s check, money order, cashier’s check or credit card (pending a prior credit card approval process). Personal checks are not accepted for payment of C.O.D. charges.
- Declared Valuation – the shipper’s indication of the value declared for the possessions being shipped, thereby establishing the carrier’s maximum liability for loss or damage to the shipment. If no value is declared, the liability is then controlled by the tariff under which the shipment is moved.
- Destination Agent – the agent designated in the destination area to be available to assist or provide information to you or the van operator regarding your shipment.
- Inventory– detailed and descriptive list of your household goods (HHG) showing the number and condition of each item.
- Non-Binding Estimate – This is what your mover believes the cost will be, based upon the estimated weight of the shipment and the accessorial services requested. A non-binding estimate is not binding on the mover. The final charges will be based upon the actual weight of your shipment, the services provided, and the tariff provisions in effect. You must be prepared to pay 10 percent more than the estimated charges at delivery (110 percent rule).
- Order for Service – the document authorizing the carrier to transport your household goods.
- Origin Agent – the agent designated in the origin area to be available for preliminary readying of the shipment before movement (such as packing cartons), or to provide information to you regarding your move.
- Survey – the booking or origin agent examines (i.e.: surveys, or visually inspects) the shipper’s goods to develop an cost estimate.
- Tariff – an issuance (in whole or in part) containing rates, rules, regulations, classifications or other provisions related to a motor carrier’s transportation services. The Surface Transportation Board requires that a tariff contain three specific items. First, an accurate description of the services the mover offers to the public. Second, the specific applicable rates and service terms for services offered to the public. Third, the mover’s tariff must be arranged in a way that allows you to determine the exact rate(s) and service terms applicable to your shipment.
- Valuation – The degree of “worth” of the shipment. The valuation charge compensates the mover for assuming a greater degree of liability than is provided for in its base transportation charges.